ChatGPT accidentally exposed 1.2% of its users' personal data

Eva Homicio

Artificial intelligence

Artificial intelligence ©

OpenAI, a startup that develops a chatbot with artificial intelligence (AI), has explained the reasons behind the leak of its users' personal data online. 

According to a statement from OpenAI, the developers explained that the leak was due to an error in the AI's operation. As a result, some users were able to access other users' personal information.

"A few hours before we temporarily turned off ChatGPT on March 20th, some users were able to see the name and surname of another active user, email address, billing address, and the last four digits of their credit card number. Full credit card numbers were never disclosed," representatives of the OpenAI team said.

The development team claims that the problem was resolved after it was discovered. OpenAI also indicated that the leak occurred due to an error in the Redis open-source service. 

According to the company, approximately 1.2% of the chatbot's customers were affected by the data leak.

Earlier, OpenAI announced the launch of a plug-in system for the ChatGPT service that allows users to expand the capabilities of the AI by connecting external services to it.

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